Why do customers love some brands, and dislike others?
For years we have studied and worked with Experience game changers such as Adidas, Starbucks, LUSH, Nespresso, citizenM Hotels, Mazda, Apple, Tommy Hilfiger, KLM, Tesla, Le Pain Quotidien, and many more. These companies all deliver consistently memorable customer experiences, which turns their customers into active promoters, happy fans, and free ambassadors.
Looking at the experience these brands build in a very consistent manner, you could say their people are true Experience STARs: Surprising, Touching, Assisting and Recognizing. Which explains why these brands are loved and promoted by many, whilst others simply aren’t. Excellence is never the result of coincidence.
Turning Clients and Participants into Happy Fans!
Imagine for a moment that you can turn every client and every participant into a happy fan and a free ambassador for your services. Because they feel surprised, touched, truly assisted and/or recognized.
Join Our Global Network of Certified STAR Facilitators
You can be(come) a Certified STAR Facilitator in three days, followed by a number of field missions and expeditions. During this program, you will learn how to successfully and confidently deliver STAR Energizer, Work-out and Bootcamp session. You will receive a complete Trainer Toolkit with scripted sessions, tools, ernergizers and much more! After the certification program you will be able to develop Customer Experience STARs within your own and/or your client’s organization.
Main Learning Goals
- Understand Reverse Thinking as a ‘philosophy’ and methodology
- Build a deeper understanding into how behavior is shaped and how to develop Experience STARs
- Gain confidence and build competence in facilitating own STAR programs
- Learn from best practices and be able to apply learnings into STAR energizers, work-outs and bootcamps
- Understand the STAR business model and maximize your financial results
- Learn how to grow your own network of Experience STARs (on- and off-line)
The STAR facilitator program has been designed for:
- Managers and Leaders who want to up the experience their teams deliver
- In Company Trainers & Coaches
- HR Professionals
- Independent Trainers & Coaches
Do you have any questions about this program? Just drop us a line or call +31 (0)23 – 510 0 510. We’re looking forward to welcome you at the Certified STAR Facilitator Program!
Do you want to join the STAR Facilitator Program? Register today!