Customers, guests, visitors, patients and passengers are becoming more and more experience savvy. They know what is a great experience, and what is not. And they are happy to share their experience with (thousands of) others.
Turning Customers into Happy Fans!
One of the ultimate goals of every team and organization should be to turn customers, guests, visitors, patients and passengers into happy Fans. Who act as free ambassadors actively promoting your brand, as a result of the positive experiences they have. Because they feel surprised, touched, truly assisted and/or recognized.
You can be(come) a STAR in less than a day! Simply by signing up for one of the ‘Experience STARs’ events. Please check our Reverse Academy Events for open registration sessions or request an incompany session for your team below!
|STAR(S) BUILDING BLOCKS||EXPERIENCE & LEARN||
(1,5- 2 hrs)
|Welcome to STARt Reverse||The relevance of connecting hearts and likes and how people are the experience.|
|CX is hot||Why CX (Customer experience) is hot and what are relevant trends?|
|Game Changers||Who have changed the rules in terms of experience delivery and what can we learn from them?|
|Reverse Thinking||About Reverse Thinking (model and basic philosophy)|
|Experience STARs||What makes people Experience STARs?|
|STARt Reverse||How to be(come) and Experience STAR in less than one day…!|
|STAR recognition||How to recognize STARs in your organization and understand what they do that makes them as STAR?|
|Boost STAR behavior||How to develop Surprising, Touching, Assisting and Recognizing behavior in your workplace|
|STAR power||How true empowerment motivates STARs to deliver consistently memorable experiences|
|Implementing STAR||Create your personal plan to STARdom|
|STAR Battle||By sharing great ideas in a competitive ‘Battle’ setting.|
* Rates are based on incompany sessions, excl. VAT, travel- and accommodation costs.
Rates & Program are subject to change.