B. Joseph Pine II
Join Our Global Network of STAR facilitators
You can be(come) a Certified STAR Facilitator in three days, followed by a number of field missions and expeditions. Certification trainings take place in countries all over the world. During the Certified STAR Facilitator Program you will learn how to develop Customer Experience STARs within your own and/or your client’s organization. You will also receive a complete training toolkit to successfully and confidently deliver a STAR Energizer, Work-out and Bootcamp session.
In a world that is becoming more and more digital, and where reviews and social media determine our buying behavior, customer experience is the battlefield. Either you stand out and make a difference, or become a commodity. This applies to all experience providers, including facilitators, trainers and coaches!
Experience is the new battlefield. Satisfaction is not enough anymore. Customer experience is the main driver of future loyalty and will turn your customers into raving fans. Whatever customers experience, determines whether they will come back and recommend you. It is about being meaningful and memorable. Not occasionally, but consistently. This book illustrates what makes successful (experience) brands stand out. How they all think in reverse, making their purpose, identity, and the desired experience – the focus for everything they do.
“A journey you should take, if you intent to go beyond satisfaction and become consistently meaningful and memorable…”
“Reverse is to change a direction, order or result by putting our guest center stage. Applying reverse thinking in hospitality helps us to start with the expected result in mind. By changing the order of processes, organizational behavior and service flows we believe we can re-align our modus operandi to ultimately meet and hopefully surpass guest expectations!”
Do you plan to visit the ATD 2017 in Atlanta from May 21 – May 24? Get your Free ATD 2017 Expo tickets now! Just fill out the form below, you’ll be redirected to the registration page where you can order your free Expo ticket by using our Invite ID.
We would love to meet you at our booth (#1719) during the ATD 2017 in Atlanta! You can just walk in or make sure we have time to chat with you by making an appointment. Just fll out the form below, you’ll receive a confirmation within 12 hours!