B. Joseph Pine II
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You can be(come) a Certified STAR Facilitator or EPIC Leadership Facilitator. Certification trainings take place in countries all over the world. You will also receive a complete training toolkit to successfully and confidently deliver STAR & EPIC training sessions.
In a world that is becoming more and more digital, and where reviews and social media determine our buying behavior, customer experience is the battlefield. Either you stand out and make a difference, or become a commodity. This applies to all experience providers, including facilitators, trainers and coaches!
Experience is the new battlefield. Satisfaction is not enough anymore. Customer experience is the main driver of future loyalty and will turn your customers into raving fans. Whatever customers experience, determines whether they will come back and recommend you. It is about being meaningful and memorable. Not occasionally, but consistently. This book illustrates what makes successful (experience) brands stand out. How they all think in reverse, making their purpose, identity, and the desired experience – the focus for everything they do.
“A journey you should take, if you intent to go beyond satisfaction and become consistently meaningful and memorable…”
“Reverse is to change a direction, order or result by putting our guest center stage. Applying reverse thinking in hospitality helps us to start with the expected result in mind. By changing the order of processes, organizational behavior and service flows we believe we can re-align our modus operandi to ultimately meet and hopefully surpass guest expectations!”
Do you plan to visit the ATD 2018 Expo in San Diego from May 6 – May 9? Get your ATD 2018 EXPO Tickets for free! Just fill out the form below and receive a 100% discount registration ID.
We would love to meet you at our booth (#1430) during the ATD 2018 in San Diego! You can just walk in or make sure we have time to chat with you by making an appointment. Just fill out the form below, you’ll receive a confirmation within 12 hours!