EPIC Leadership

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Posted by | November 13, 2019
Employee Engagement: Transform your Co-workers into Brand Ambassadors

Employee Engagement is the main driver for great customer experience. Research from Gallup shows that only 13% of all employees worldwide are truly engaged at work. It also shows that...

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Posted by | September 9, 2019
Partnership Teamwork Hospitality and Start Reverse

On September 9th two leading consultancy firms signed an agreement to raise the bar of hospitality performance in Italy. The vast majority of hotels and restaurants in Italy are owned...

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Posted by | July 5, 2019
Great Customer Experience? Leadership Comes First!

Quite often we receive requests from organizations to deliver training to improve their customer experience. Unfortunately, putting your team in a u-shaped classroom setting and talk about customer experience for...

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Posted by | April 15, 2018
The Innovation Show Podcast with Aidan McCullen & Andre Wiringa

The Innovation Show is a weekly show interviewing leaders in their fields. Authors, renowned professors, inventors, innovators, change-makers, and mavericks. To inspire, educate, and inform the business world and the...

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