Experience is the Battlefield Pandemic or not, Customer Experience (or CX) is still key. Now may be more than ever. On Wikipedia, it is defined as: “The product of...
Experience is the Battlefield Pandemic or not, Customer Experience (or CX) is still key. Now may be more than ever. On Wikipedia, it is defined as: “The product of...
Employee Engagement is the main driver for great customer experience. Research from Gallup shows that only 13% of all employees worldwide are truly engaged at work. It also shows that...
On September 9th two leading consultancy firms signed an agreement to raise the bar of hospitality performance in Italy. The vast majority of hotels and restaurants in Italy are owned...
The Innovation Show is a weekly show interviewing leaders in their fields. Authors, renowned professors, inventors, innovators, change-makers, and mavericks. To inspire, educate, and inform the business world and the...
Emaar Hospitality Group, the hospitality and leisure business of Emaar Properties PJSC, has launched an innovative service culture program that aims to transform every touchpoint of the guest journey into...
These days a lot of people tell us that consistency in Customer Experience is incredibly important. A consistent experience is not just something a single customer has every time he or she comes...
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