Experience STARs

Training-Customer-Experience-Leadership-Development-2-w1920
Posted by | November 13, 2019
Employee Engagement: Transform your Co-workers into Brand Ambassadors

Employee Engagement is the main driver for great customer experience. Research from Gallup shows that only 13% of all employees worldwide are truly engaged at work. It also shows that...

Continue Reading
Partnership-Start-Reverse-Teamwork-Rimini
Posted by | September 9, 2019
Partnership Teamwork Hospitality and Start Reverse

On September 9th two leading consultancy firms signed an agreement to raise the bar of hospitality performance in Italy. The vast majority of hotels and restaurants in Italy are owned...

Continue Reading
Andre-Wiringa-The-Innovation-Show-Customer-Experience-Hosted-by-Aidan-McCullen-2-w900
Posted by | April 15, 2018
The Innovation Show Podcast with Aidan McCullen & Andre Wiringa

The Innovation Show is a weekly show interviewing leaders in their fields. Authors, renowned professors, inventors, innovators, change-makers, and mavericks. To inspire, educate, and inform the business world and the...

Continue Reading
Emaar-Hospitality-Group-Guest-Experience
Posted by | August 15, 2017
Emaar Hospitality Group Launches Innovative Service Culture Program to Enhance Guest Experience

Emaar Hospitality Group, the hospitality and leisure business of Emaar Properties PJSC, has launched an innovative service culture program that aims to transform every touchpoint of the guest journey into...

Continue Reading
Customer-Experience-Performance-Solutions
Posted by | July 8, 2017
Great Experiences = Consistent Experiences

These days a lot of people tell us that consistency in Customer Experience is incredibly important. A consistent experience is not just something a single customer has every time he or she comes...

Continue Reading