Reverse Thinking

Posted by | December 9, 2020

Experience is the Battlefield   Pandemic or not, Customer Experience (or CX) is still key. Now may be more than ever. On Wikipedia, it is defined as: “The product of...

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Posted by | July 21, 2020
Co-Liv Virtual Meet Up on the 22nd of July.

Register now (for free) for the second Co-Liv Virtual Meet Up on the 22nd of July! Topic? "Experience engineering as the foundation of your (Coliving) brand"... Click here for your...

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Posted by | July 14, 2020
Fire up Your Team!

Our brand activation days are designed for Leaders & Teams to Connect, Collaborate and Create ... Last week we took the team of Hotel ‘Bergse Bossen’ (Fine Hotels) outside to...

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Posted by | July 8, 2020

Having a purpose in (personal and work) life has many benefits. A higher purpose gives you the energy and strength to go outside your comfort zone. It fuels your motivation....

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Posted by | July 3, 2020

SAVE THE DATE! 13 OCTOBER 2020 - RIMINI, ITALY Our partner Teamwork Hospitality, based in Italy hosts an annual event consisting of a conference and a summit. the (free of charge)...

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Posted by | November 13, 2019
Employee Engagement: Transform your Co-workers into Brand Ambassadors

Employee Engagement is the main driver for great customer experience. Research from Gallup shows that only 13% of all employees worldwide are truly engaged at work. It also shows that...

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Posted by | September 9, 2019
Partnership Teamwork Hospitality and Start Reverse

On September 9th two leading consultancy firms signed an agreement to raise the bar of hospitality performance in Italy. The vast majority of hotels and restaurants in Italy are owned...

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Posted by | July 5, 2019
Great Customer Experience? Leadership Comes First!

Quite often we receive requests from organizations to deliver training to improve their customer experience. Unfortunately, putting your team in a u-shaped classroom setting and talk about customer experience for...

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Posted by | June 12, 2018
Interview with Andre Wiringa on AmsterdamFM

Listen to the interview (in Dutch) on AmsterdamFM radio with Andre Wiringa, CXO and Managing Partner at Performance Solutions. Talking about how to creating consistently memorable experiences for your customers,...

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Posted by | April 15, 2018
The Innovation Show Podcast with Aidan McCullen & Andre Wiringa

The Innovation Show is a weekly show interviewing leaders in their fields. Authors, renowned professors, inventors, innovators, change-makers, and mavericks. To inspire, educate, and inform the business world and the...

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