March 10, 2017
EVENT | Launch of Startreverse.com
Wouldn’t it be wonderful? A world where customer experience is truly the starting point of everything. Where co-workers can be themselves, shine, are set up for success and therefore love their company? Where processes are there to serve? In the end, we are all customers. We believe that it is time to change the way we lead, learn, interact and design. It is time for Reverse.
My focus has always been about improving the customer experience in retail stores. My frustration is the amount of retailers who are not doing this well.