Customer Experience is the new battlefield, and the choice these days is simple. Either you stand out with a differentiating proposition and a great experience, or you become a commodity. There is not much in between! Experience Game changers have a few things in common. They all think reverse. And they all Surprise, Touch, (truly) Assist and Recognize their customers. It’s this STAR behavior that turns customers into fans and makes experience consistently memorable.
Get inspired, motivated and ready to deliver customer-experiences that make you stand out. It’s not the product that creates a positive experience. It’s people, like you! What kind of experience(s) do you bring to life? Be an Experience STAR and make a difference!
- USB Stick with the Experience STARs Movie
- Facilitator Guide (scripted version) to deliver a STAR Energizer workshop