Set your team up for succes in Customer Experience
Set your team up to improve Customer Experience by becoming Certified STAR Facilitators! During this three day program they will get familiar with Reverse Thinking, learn everything about Customer Experience, receive a complete ‘ready to go’ training toolkit to facilitate the STAR Program within the organization and improve their personal training- and coachingskills. The program is followed by a number of field missions and expeditions.
In a world that is becoming more and more digital, and where reviews and social media determine our buying behavior, customer experience is the battlefield. Either you stand out and make a difference, or become a commodity. This applies to all experience providers, including facilitators, trainers and coaches
|What do you get?||
Regular in company
STAR Facilitator License
|3 Day Certification Training for 6 participants included, extra participants can join for a reduced fee of € 995,00 (regular fee € 2.950,00)||
|Field assignments & expeditions (to be completed as part of the certification program)|
|Full Membership to the Reverse Community|
|Training Toolkit to use at Reverse programs|
|10 x Reverse Book (printed version)|
|50 x Reverse Book (printed version)|
|10 x Experience STARs Video streams|
|10% discount on all Reverse merchandise|
|STARmaker Toolkit (scripted in company implementation)|
|Guide to Stardom (Customer Experience Brandguide)|
i) For commercial use by independent trainers & coaches.
iii) No participant fee will be charged for In company trainings.
Rates are excluding VAT. Rates & programs might be subject to change.
Do you want to ‘up’ the experience your teams deliver? The 3-day STAR Facilitator Program has been designed for managers and leaders within your organization.
During this program your internal facilitators will learn how to successfully and confidently deliver a STAR energizer, work-out and bootcamp to their team members. We also provide them a complete facilitator toolkit & skills to develop Customer Experience STARs within your organization.
WHAT’S IN IT FOR YOU AND YOUR TEAM?
- Co-workers and customers Become Happy Fans
- The STAR program is a Proven Concept
- State of Art Learning Design
- Being part of a Global Reverse Network
- Sustainable Growth
- Solid Return on Investment (ROI)