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retail-focus

3 Ways to Be(come) a Better Manager in Retail

person Cliff Crosbie
folder_open Customer Experience, Retail
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Retail isn’t a game where you can win by doing a good job for a few days, or even a few weeks or months. It’s a long game. It’s about delivering a great experience day after day, hour after hour, every single time, for every single visitor. No matter how you feel. It can be compared to acting in the…
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Cliff Crosbie & Andre Wiringa

Press Release | Cliff Crosbie joins Performance Solutions

person Reverse Academy
folder_open Andre Wiringa, Cliff Crosbie, Press Releases, Retail
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Hoofddorp/Amsterdam, The Netherlands – January 2, 2017: Retail Guru Cliff Crosbie joins Performance Solutions as Senior Partner and Chief Retail Officer. After multiple international and global retail leadership positions (at Habitat, Nike, Nokia, IKEA and Apple), Crosbie decided to focus on (strategic) retail consultancy and concept development. In his last role as Senior Vice President Global Retail at Prism Skylabs,…
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Mazda Takumi Experience - Rome Italy

Mazda Takumi Event – Rome, Italy

person Reverse Academy
folder_open Automotive, Customer Experience, Events, Robert Wolters
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Takumi stands for the craftsmen at Mazda who really are knowledgable in technics, design and engineering. The Mazda Takumi Event in Rome was all about creating a true SPEC (Surprising Personal Easy Connecting) Customer Experience and hands on tips and tricks on how to get there. Creating the optimal Customer Journey for dealerships and ‘boost customer touchpoints in to a…
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Consistent Memorable Experience

Great Experiences = Consistent Experiences

person Reverse Academy
folder_open Customer Experience
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comment No Comments
These days a lot of people tell us that consistency in customer experience is incredibly important. A consistent experience is not just something a single customer has every time he or she comes back to your business. It is the consistency in experiences of all who pay a visit. Recommended by others or not. It sounds like a logical thing, right? But in many…
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Customer Employee Experience Culture - Rove Hotels

An Experience Driven Culture… What’s that all about?

person Reverse Academy
folder_open Customer Experience, Employee Experience, Gamification, Jude Lee
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In the wake of media coverage over shockingly poor Customer Experiences, such as the recent dragging of a passenger off an overbooked United Airlines flight, we have to ask ourselves: How does an organization get to the point where processes in practice are working against them? In this age of Employee Empowerment and accountability, did any of the airline staff…
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energizer-icebreaker-training-w1200

7 Energizing STAR Training Exercises (Free Download)

person Reverse Academy
folder_open Energizers, Icebreakers, Reverse Thinking
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Nobody has an unlimited supply of energy. One of the main goals of a trainer / facilitator is to “manage” the energy level, both up and down! An energizer or icebreaker can be used as a (brief) activity to increase the energy level of participants in a training by engaging them in physical activity. Having fun and laughter will boost the energy- and attention level.…
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ROI Customer Experience - Hospitality Service Retail

Invest in Customer Experience? Business is doing just fine…

person Reverse Academy
folder_open Customer Experience
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“Why should I invest in Customer Experience? What’s in it for me? Business is doing just fine as it is. And besides: We don’t get a lot of complaints. So I suppose everybody is happy!” If this is you speaking, think again. “Not getting a lot of complaints” just won’t bring you loyal customers. Research taught us that unsatisfied customers…
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Everyone can choose to be(come) a STAR!

person Reverse Academy
folder_open Customer Experience, Reverse Thinking
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It’s not easy to consistently thrill customers with your brand and to turn them into loyal fans. In today’s experience economy, extraordinary moments and positive emotions are the most powerful currency. It has become essential to show interest in how customers experience your brand. Why do customers love some brands, and dislike others? For years we have studied and worked with…
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Experience Rally - Customer Experience - Performance Solutions - Retail Hospitality

Step into your customer’s shoes: 5 ways shopping with your team can boost your Customer Experience

person Rozemarijn van der Post
folder_open Customer Experience, Retail, Reverse Thinking, Rozemarijn van der Post
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Customer Experience: We probably all know the definition, and we have probably also all sat through a class or training session on Customer Experience where the trainer asked: “Share a great or bad customer experience you have had?”. Instead of sharing these past experiences in a classroom setting, learn through experience and go Rally together instead! A What? A Customer…
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Start Reverse Linkedin Banner-w1920

Success is no longer counted by dollars and likes, but by how many lives we positively impact…

person André Wiringa
folder_open Customer Experience, Hospitality, Retail
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We live in a time where everything happens in an instant. Everything has to happen fast, efficiënt. Where the rhythms and skills of work turn into cash. Where likes depict our happiness. Where the promise of fulfillment of every wish is at the touch of a button. Luckily you know that’s not the truth. You know working for money and…
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