10th to 26th June
experience STARs Facilitator
Develop others. Transform your culture. Activate the Experience STAR mindset.
If you genuinely care about what your customers and guests experience, this commitment must be at the heart of everything you do. Customer Experience (CX) is about consistently creating meaningful and memorable experiences. The question is, how do you achieve that level of impact and consistency? As a STAR Certified Facilitator, you don’t just practise the behaviours; you teach them. You’ll be licensed and empowered with insights and tools to deliver the STAR Practitioner programme independently inside your organisation or to clients, spreading a culture of emotional connection, service excellence, and team engagement.
Why join the Experience STAR Facilitator programme?
Multiply your impact by becoming the guide your teams need.
Deliver the STAR Practitioner programme in-house or to clients. You’ll gain expert tools, facilitator guides, and hands-on experience to inspire others.
Who is this for?
- Experienced facilitators with one year of hands-on practice guiding sessions and creating meaningful group experiences
- Trainers, HR leaders, or L&D professionals ready to drive cultural change
- You guide, not control
- You’re passionate about team empowerment
- You want to embed meaningful experiences in your organisation
Learning objectives
- Become certified to facilitate the Experience STARs programme
- Gain tips, tricks, and facilitation best practices
- Practise facilitation of STAR content and activations
- Learn how to position, market, and scale the programme internally
Topics you will cover
- The Why behind the Experience STARs programme
- The power of true and meaningful connections
- Introduction to the STAR behaviours and their emotional impact
- Experience (parts of) the experience STARs training
- At work with (parts of) the experience STARs programme: practicing facilitation & activation exercises for the STAR behaviours: Surprise, Touch, Assist, and Recognise.
- Rehearsal, dry-run and certification
- Briefing on post-work and wrap-up
10th to 26th June
Online
€ 1.795,00
per seat
- Duration: 6 online workshops of 4 hours each (24 hours of training time in total)
- Format: Live Sessions on Zoom | Limited seats
- Access to the recording of the 3 workshops (available up to 3 months after the workshops)
- Online fully scripted online facilitator guide and printable participant materials.
- Full access to the experience STARs Movie (English, Spanish, German & Dutch subtitles)
- Fully branded slide deck for activation
- Digital completion certificate
- Digital tip sheets and sustaining tools
- Monthly access to the Reverse Journal (newsletter)
- Discounts for other Reverse Academy experiences
- Digital copy of the Start Reverse E-Book
- Access to the online community of STAR and EPIC Facilitators
8th to 10th July
On site
€ 1.995,00
per seat
- Duration: 3 consecutive days of workshops, 8 hours per day (24 hours of training time in total)
- Location: Reverse Clubhouse | Amsterdam, The Netherlands | Limited seats
- Full meeting package for 3 days including parking, unlimited coffee/tea/water/snacks, sandwich lunch and farewell drink at our Clubhouse in Amsterdam
- Fully scripted printed & online facilitator guide and printable participant materials
- Full access to the experience STARs Movie (English, Spanish, German & Dutch subtitles)
- Fully branded slide deck for activation
- Printed completion certificate
- Reverse Academy Welcome Kit: tote back, notebook, pen, t-shirt
- Printed tip sheets and sustaining tools
- Monthly access to the Reverse Journal (newsletter)
- Discounts for other Reverse Academy experiences
- Printed and signed copy of the Start Reverse Book
- Access to the online community of STAR and EPIC Facilitators
€ 1.795,00
per seat
- Duration: 6 online workshops of 4 hours each (24 hours of training time in total)
- Format: Live Sessions on Zoom | Limited seats
- Access to the recording of the 3 workshops (available up to 3 months after the workshops)
- Online fully scripted online facilitator guide and printable participant materials.
- Full access to the experience STARs Movie (English, Spanish, German & Dutch subtitles)
- Fully branded slide deck for activation
- Digital completion certificate
- Digital tip sheets and sustaining tools
- Monthly access to the Reverse Journal (newsletter)
- Discounts for other Reverse Academy experiences
- Digital copy of the Start Reverse E-Book
- Access to the online community of STAR and EPIC Facilitators
8th to 10th July
on site
€ 1.995,00
per seat
- Duration: 3 consecutive days of workshops, 8 hours per day (24 hours of training time in total)
- Location: Reverse Clubhouse | Amsterdam, The Netherlands | Limited seats
- Full meeting package for 3 days including parking, unlimited coffee/tea/water/snacks, sandwich lunch and farewell drink at our Clubhouse in Amsterdam
- Fully scripted printed & online facilitator guide and printable participant materials
- Full access to the experience STARs Movie (English, Spanish, German & Dutch subtitles)
- Fully branded slide deck for activation
- Printed completion certificate
- Reverse Academy Welcome Kit: tote back, notebook, pen, t-shirt
- Printed tip sheets and sustaining tools
- Monthly access to the Reverse Journal (newsletter)
- Discounts for other Reverse Academy experiences
- Printed and signed copy of the Start Reverse Book
- Access to the online community of STAR and EPIC Facilitators
