MONTHLY BLOG
the core argument: excellence is a system, not a slogan
Why Excellence Wins still matters more than ever
This article dives into why Horst Schulze’s Excellence Wins still matters more than ever, and how its core conviction, that excellence is a system built on discipline and measurement rather than a slogan, holds up against the pressures facing luxury hospitality today. To go deeper, the same debate Schulze opened decades ago will be playing out live at the Luxury Hospitality Conference in Milan this October.
MONTHLY BLOG
the core argument: excellence is a system, not a slogan
Why Excellence Wins still matters more than ever
This article dives into why Horst Schulze’s Excellence Wins still matters more than ever, and how its core conviction, that excellence is a system built on discipline and measurement rather than a slogan, holds up against the pressures facing luxury hospitality today. To go deeper, the same debate Schulze opened decades ago will be playing out live at the Luxury Hospitality Conference in Milan this October.
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nominations
The Customer Centricity World Series: This global event celebrates organisations excelling in customer experience (CX). It recognises companies that place customers at the heart of their operations, showcasing best practices and innovative strategies in CX.
Start Reverse Categories: Start Reverse & Rove Hotels was nominated in two categories.Â
- Customer-Centric Culture: Recognises organisations that have embedded customer-centric values into their culture, demonstrating a clear commitment to customer service with measurable positive outcomes. We highlighted Reverse Thinking in this case.
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- Employee Experience Strategy: Acknowledges strategies to enhance employee satisfaction and engagement, understanding their impact on the customer experience. We highlighted Blueprint and Reverse People Cycle in this case.Â
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