B. Joseph Pine II
CERTIFIED EXPERIENCE STAR FACILITATORS
Certified Experience STAR FacilitatorCertified Experience STAR FacilitatorCertified Experience STAR FacilitatorExperience STAR Facilitator
“A journey you should take, if you intent to go beyond satisfaction and become consistently meaningful and memorable…”
“Reverse is to change a direction, order or result by putting our guest center stage. Applying reverse thinking in hospitality helps us to start with the expected result in mind. By changing the order of processes, organizational behavior and service flows we believe we can re-align our modus operandi to ultimately meet and hopefully surpass guest expectations!”
READ THE BOOKThe bestselling complete story of Reverse Thinking and the Reverse Journey. Get the book!
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Experience is the main driver of loyalty. Therefore, creating a consistent and memorable customer experience is key. And that is exactly where some brands are successful, yet most struggle. One of the secrets behind several game-changing brands is the philosophy and approach of Reverse Thinking.
Our Reverse approach will help your teams and leaders in transforming each touch point into a genuine experience. Bringing the brand promise to life thanks to optimal behaviour. Generating direct impact on NPS, customer loyalty, financial outcome and benchmarks.
We believe the key to success is to remain real and be yourself as you make it happen and exceed customer expectations!