GET INSIGHT. IN HOW YOUR BRAND IS PERFORMING
WHAT IF

YOU WOULD HAVE AN ONLINE DASHBOARD, PROVIDING INSIGHT IN:

CUSTOMER EXPERIENCE / NPS

ONLINE REPUTATION

EMPLOYEE ENGAGEMENT

CULTURE / WORKING CLIMATE

OPERATIONAL EXCELLENCE

LEADERSHIP PERFORMANCE

WHAT IF

  • these data would be accessible via an app, providing real time insight in brand performance?
  • you could combine onsite scans with online reputation data (Google, Facebook, Yelp and Tripadvisor)?
  • you could benchmark across all locations?
  • you could brand this app, with your logo?
  • you have an experience blueprint or roadmap and you could measure the performance on every box?

BRAND PERFORMANCE APP

How is your brand performing, in terms of customer experience and engagement?

Having a real time pulse on brand and employee experience, enables you to catch your team(s) doing things right. And to take corrective action when and where needed. The brand performance app provides insight in ‘on brand’ staff behavior, process, and employee engagement, and so much more.

CONTACT US

ONLINE REPUTATION

What reviews are you getting? And how do they relate to on-site scans? 

Combining results of on-site scans, mystery visits/calls with real time scores on review sites (Google, Facebook, Yelp and/or TripAdvisorprovides an extra and very relevant dimension. Praise from today’s promoters, is the marketing for tomorrow’s clients. And reviews with constructive feedback are opportunities to learn and grow your brand.

BENCHMARKING

What would be relevant internal benchmarks? 

You can endlessly compare performance per unit, team, cluster, or region. Which allows you to benchmark, and to stimulate competition internally.

WHITE LABEL

What about adding your identity as part of your brand activation strategy? 

The Brand Performance App can be branded with your own logo, so your leaders will recognize it as a vital instrument to track the performance of their teams and others.

EXPERIENCE BLUEPRINT OR ROADMAP

At Start Reverse we believe in creating an Experience Blueprint, which is a one pager with two dimensions complementing each other.
Dimension one is about purpose (why), identity (who) as well of essence of delivery (how and what). Dimension two is about intended experiences and what it takes to deliver these, in terms of (staff) behaviors/interactions, stimulating service culture and optimal leadership.

Curious about our Start Reverse blueprint, click here.

With the Brand Performance App you can monitor the performance on each of the elements of your blueprint.