meet our certified facilitators
Start Reverse has proudly built a network of facilitators we trust in order to provide a complete solution for our diverse international clients.
certified facilitators
Phuong
Huynh 🇻🇳 🇺🇸
AMBASSADOR + CERTIFIED FACILITATOR
Phuong has nearly 20 years of experience in corporate and personal learning and development, delivering impactful training across industries like fashion retail, hospitality, electronics, and marketing. With a background as a director’s assistant, translator, interpreter, and guest speaker, she brings sharpened skills and broad expertise. Phuong is known for her deep understanding of organisational cultures and works fluently in Vietnamese and English, offering a versatile and insightful approach to every project.
Niño
Jacobs 🇳🇱 🇬🇧
AMBASSADOR + CERTIFIED FACILITATOR
Niño is an experienced leadership coach who helps leaders navigate stress, self-doubt, and high expectations, specialising in guiding capable professionals who seem calm outwardly but push themselves hard internally. Through personalised, reflective coaching, Niño supports the shift from perfectionism toward authentic, sustainable leadership. Fluent in Dutch and English, Niño offers impactful guidance across cultures and organisations.
Eva
Lindner 🇩🇪 🇺🇸 🇫🇷
AMBASSADOR + CERTIFIED FACILITATOR
Eva is a passionate trainer dedicated to elevating people’s skills and potential. She focuses on helping young leaders strengthen their soft skills to become confident and effective team leaders.
Eva also specialises in onboarding strategies, creating tailored induction programmes that engage new employees from day one.
She designs and delivers training in German, English, and French, bringing a versatile and international approach.
Virginia
Serrón 🇪🇸 🇬🇧
AMBASSADOR + CERTIFIED FACILITATOR
Virginia is an experienced trainer and consultant for multinational companies, specialising in helping teams navigate cultural change, elevate the Customer Experience, and boost sales performance.
With deep expertise in Commercial Management and Customer Experience processes within the Retail industry, she designs and implements strategies that drive engagement, loyalty, and business growth.
She delivers training and consulting in English and Spanish.
Isabelle
Sfez 🇫🇷 🇬🇧
AMBASSADOR + CERTIFIED FACILITATOR
Isabelle is a coach trained by the renowned Co-Active Training Institute, with over 10 years of experience in international enterprises and scale-ups. She helps individuals and teams build meaningful careers and impactful lives aligned with who they truly are, empowering them to embrace both their strengths and imperfections. Isabelle works fluently in French and English, supporting clients across diverse cultures.
Eugeni
Serranos 🇪🇸 🇬🇧
AMBASSADOR + CERTIFIED FACILITATOR
Eugeni is an accomplished Operations and Food & Beverage Director with over three decades of experience in the hospitality industry. He has a proven track record in managing operations, maximising profits, and ensuring outstanding service quality that creates memorable guest experiences.
He coaches and mentors teams to deliver excellence, strengthen performance, and embrace a culture of continuous improvement.
He delivers training in English and Spanish.
Annabella
Peñalver 🇪🇸 🇬🇧
AMBASSADOR + CERTIFIED FACILITATOR
Annabella is a culinary and operations consultant with over a decade of experience in hospitality. She specialises in project management, menu development, financial analysis, and standardising procedures that drive efficiency and growth.
She has successfully launched hospitality ventures across Latin America, bringing creativity and innovation to every project.
She delivers training in English and Spanish, bringing a versatile and international approach.
Xavier
Martínez 🇪🇸 🇬🇧
AMBASSADOR + CERTIFIED FACILITATOR
Xavier is a Regional Manager and Food & Beverage Operations Leader with extensive international experience across Spain, France, and Norway. He has successfully overseen multisite operations, pre-openings, and guest experience strategies, consistently driving revenue growth and service excellence.
With a career spanning leading hospitality groups, Xavier combines strategic vision with hands-on leadership.
He delivers training in English and Spanish, bringing a versatile and international approach.
Alex
Barreras 🇪🇸 🇬🇧
AMBASSADOR + CERTIFIED FACILITATOR
Alex is a professional with a background in chemistry and engineering who has gained broad experience across different industries in Spain. His career has allowed him to work on diverse projects, from improving processes to ensuring quality and compliance, always with a strong focus on collaboration and results.
He delivers training in English and Spanish, bringing a versatile and international approach.
Carmen
González 🇪🇸 🇬🇧
AMBASSADOR + CERTIFIED FACILITATOR
Carmen is a gastronomy manager and operations director with over 20 years of international experience in fine dining. She has led openings and projects across Spain, Switzerland, and England, including Zalacaín in Madrid and several Michelin-starred restaurants.
Alongside her operational career, she teaches leadership, service, and customer experience. She designs and delivers training in English and Spanish, bringing a global and versatile approach.
Nicolás
Ayela 🇪🇸 🇬🇧
AMBASSADOR + CERTIFIED FACILITATOR
Arístides
Cruz 🇪🇸 🇬🇧
AMBASSADOR + CERTIFIED FACILITATOR
Arístides describes himself as “Master of my past, Craftsman of my present, and Apprentice of my future” — a reflection of his curiosity and commitment to growth. A natural communicator, he is skilled at sharing ideas, building connections, and adapting quickly to new challenges.
He designs and delivers training in English and Spanish, bringing a versatile and international approach.
Sergio
Marín 🇪🇸 🇬🇧
AMBASSADOR + CERTIFIED FACILITATOR
Sergio is a specialist in organised catering and retail with over 25 years of experience in hotels, restaurants, and the service sector. Throughout his career, he has successfully led diverse projects, helping companies strengthen their operations and elevate their standards of excellence.
He brings strategic vision, operational expertise, and a collaborative approach that empowers teams and drives results. He delivers training in English and Spanish.
Myres
Dekkers 🇳🇱 🇬🇧
CERTIFIED STAR & EPIC FACILITATOR
Myres is a passionate trainer, coach, and facilitator who loves to help people unlock their full potential. Known for her enthusiasm and positive energy, she creates learning experiences that participants describe as inspiring and transformative.
With a strong background in leadership development, personal effectiveness, and communication, she has guided individuals and teams through meaningful change for more than two decades.
She delivers training in English and Dutch, bringing a versatile and international perspective.
