Customer experience beyond data. Connection beyond metrics.

Denis Drossart is a global citizen and experience-driven leader with a profound understanding of cultural nuance and human connection. With a career that has taken him through New York, London, Brussels, and now Panama, Denis brings a rich international perspective to everything he does.

In today’s hyper-measured world, we’ve become experts at tracking satisfaction, but often forget how to truly create it. Data tells us what is happening. Purpose tells us why.

In this energising keynote, Denis Drossart invites you to shift from analysing experiences to designing them, intentionally, emotionally, and purposefully.

Drawing from his global leadership journey and deep expertise in hospitality, brand culture, and engagement, Denis shows how to move beyond dashboards and KPIs to create experiences that feel authentic, human, and unforgettable.

He speaks to the heart of modern leadership: creating relevance, building emotional loyalty, and empowering people to connect with your purpose; whether they’re guests, customers, or employees.

This keynote is a call to rehumanise your brand experience. To lead with feeling, not just figures. And to rediscover the impact of doing things with purpose, not just performance.

Also available:
Elevate Engagement with a Purpose-Driven Mindset

Who is this for

• Executive teams, leadership summits, HR and transformation leaders, or any organisation ready to reimagine engagement, culture, and experience, by Thinking Reverse.

Format:

• In-person keynote session
• Duration: Upon request (tailored to your event)
• Delivered by André Wiringa, founder of Start Reverse