start reverse
the book
how do you grow beyond customer and co-worker satisfaction? how do you grow beyond customer and co-worker satisfaction? how do you grow beyond customer and co-worker satisfaction? how do you grow beyond customer and co-worker satisfaction?
how do you grow beyond customer and co-worker satisfaction? how do you grow beyond customer and co-worker satisfaction?
we
inspire
This book will inspire, inform, delight and help raise the bar of customer experience and EPIC Leadership.
Experience is the new battlefield. Satisfaction is not enough anymore. Customer experience is the main driver of future loyalty and will turn your customers into raving fans. Whatever customers experience, determines whether they will come back and recommend you. It is about being meaningful and memorable. Not occasionally, but consistently.
the journey
the novel
available in Paperback book, Travel edition and E-book
In this book, Andre Wiringa will take you on a journey helping you to bring purpose, identity and optimal experience to life in your organisation, your team and/or in your individual performance.
Learn how the most successful brands in the world stand out by thinking reverse. Making their purpose, identity, and desired experience – the focus of everything they do. Global brands like Accor Hotels, Adidas, British Airways, Calvin Klein, citizenM Hotels, IKEA, KLM Royal Dutch Airlines, KPN, Nespresso, Mazda, Microsoft, Nike, Nokia, Le Pain Quotidien, Renault, Schiphol Airport, The Student Hotel, Tommy Hilfiger, Worldhotels, and many others.
comes together with the Travel edition journey book
Josh Smith, a retailer, has a hard time coping with the impact of online shopping and the changing customer landscape. When he accompanies his wife Marcia on a business trip to London, he learns how some brands are more successful than others. Bread&Care is the brand that inspires him the most, and Josh starts to adapt several of the lessons he learns for his own bookstore. Josh’s team helps to drive a successful turn-around, which initially becomes an inspiring example for the whole shopping street, and later for many others…
the novel
comes together with the Travel edition journey book
Josh Smith, a retailer, has a hard time coping with the impact of online shopping and the changing customer landscape. When he accompanies his wife Marcia on a business trip to London, he learns how some brands are more successful than others. Bread&Care is the brand that inspires him the most, and Josh starts to adapt several of the lessons he learns for his own bookstore. Josh’s team helps to drive a successful turn-around, which initially becomes an inspiring example for the whole shopping street, and later for many others…
