ROVE Hotels is not just different from their surroundings, they are unique! By embracing and showing this to their guests, it is the start of becoming a game changer.

ROVE Hotels was craving for a Guest Experience Program based on the brand core values and standards. Finding the right people that fit the concept and then train & empower all employees to deliver the service promise.

What we did?

To bring the Reverse Blueprint to life, we used our tailor made Immersion & Activation program which included:

Look at that!
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20 Oct EPIC Leadership certification

Get EPIC certified in 6 half day online workshops

01 Nov experience STARs certification

Get STAR certified in 4 half day online workshops