ROVE Hotels is not just different from their surroundings, they are unique! By embracing and showing this to their guests, it is the start of becoming a game changer.
ROVE Hotels was craving for a Guest Experience Program based on the brand core values and standards. Finding the right people that fit the concept and then train & empower all employees to deliver the service promise.
What we did?
To bring the Reverse Blueprint to life, we used our tailor made Immersion & Activation program which included: