Experience is the Battlefield Pandemic or not, Customer Experience (or CX) is still key. Now may be more than ever. On Wikipedia, it is defined as: “The product of...
Posted by | July 14, 2020
Our brand activation days are designed for Leaders & Teams to Connect, Collaborate and Create ... Last week we took the team of Hotel ‘Bergse Bossen’ (Fine Hotels) outside to...
Posted by | July 8, 2020
Having a purpose in (personal and work) life has many benefits. A higher purpose gives you the energy and strength to go outside your comfort zone. It fuels your motivation....
Posted by | July 3, 2020
SAVE THE DATE! 13 OCTOBER 2020 - RIMINI, ITALY Our partner Teamwork Hospitality, based in Italy hosts an annual event consisting of a conference and a summit. the (free of charge)...
Posted by | November 13, 2019
Employee Engagement is the main driver for great customer experience. Research from Gallup shows that only 13% of all employees worldwide are truly engaged at work. It also shows that...
Posted by | September 9, 2019
On September 9th two leading consultancy firms signed an agreement to raise the bar of hospitality performance in Italy. The vast majority of hotels and restaurants in Italy are owned...
Posted by | July 5, 2019
Quite often we receive requests from organizations to deliver training to improve their customer experience. Unfortunately, putting your team in a u-shaped classroom setting and talk about customer experience for...
Posted by | September 2, 2018
According to a study cited in the Harvard Business Review, 75% of cross-functional teams are ineffective. They will not deliver the project or service they have been tasked with in...
Posted by | June 12, 2018
Listen to the interview (in Dutch) on AmsterdamFM radio with Andre Wiringa, CXO and Managing Partner at Performance Solutions. Talking about how to creating consistently memorable experiences for your customers,...
Posted by | April 15, 2018
The Innovation Show is a weekly show interviewing leaders in their fields. Authors, renowned professors, inventors, innovators, change-makers, and mavericks. To inspire, educate, and inform the business world and the...
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