Experience is the Battlefield Pandemic or not, Customer Experience (or CX) is still key. Now may be more than ever. On Wikipedia, it is defined as: “The product of...
Experience is the Battlefield Pandemic or not, Customer Experience (or CX) is still key. Now may be more than ever. On Wikipedia, it is defined as: “The product of...
Our brand activation days are designed for Leaders & Teams to Connect, Collaborate and Create ... Last week we took the team of Hotel ‘Bergse Bossen’ (Fine Hotels) outside to...
Having a purpose in (personal and work) life has many benefits. A higher purpose gives you the energy and strength to go outside your comfort zone. It fuels your motivation....
SAVE THE DATE! 13 OCTOBER 2020 - RIMINI, ITALY Our partner Teamwork Hospitality, based in Italy hosts an annual event consisting of a conference and a summit. the (free of charge)...
Employee Engagement is the main driver for great customer experience. Research from Gallup shows that only 13% of all employees worldwide are truly engaged at work. It also shows that...
On September 9th two leading consultancy firms signed an agreement to raise the bar of hospitality performance in Italy. The vast majority of hotels and restaurants in Italy are owned...
Quite often we receive requests from organizations to deliver training to improve their customer experience. Unfortunately, putting your team in a u-shaped classroom setting and talk about customer experience for...
According to a study cited in the Harvard Business Review, 75% of cross-functional teams are ineffective. They will not deliver the project or service they have been tasked with in...
Listen to the interview (in Dutch) on AmsterdamFM radio with Andre Wiringa, CXO and Managing Partner at Performance Solutions. Talking about how to creating consistently memorable experiences for your customers,...
The Innovation Show is a weekly show interviewing leaders in their fields. Authors, renowned professors, inventors, innovators, change-makers, and mavericks. To inspire, educate, and inform the business world and the...
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