everything you need to start reverse
experience stars training programme epic leadership training programme experience stars training programme epic leadership training programme experience stars training programme
experience stars training programme epic leadership training programme experience stars training programme epic leadership training programme experience stars training programme
programmes
Learn all about becoming (more) Surprising, Touching, Assisting & Recognising as Experience STARs do.
Guide your team on how to live the STAR behaviours. Spreading a culture of emotional connection, service excellence, and team engagement.
Discover and develop the EPIC Leadership behaviours: Empowering, Purpose-driven, Inspiring, and Coaching.
Guide how to live the EPIC Leadership behaviours. You’ll empower people to lead with heart, coach with purpose, and inspire action from the inside out.
workshops
blueprint workshop
A tailor-made Experience Blueprint, which establishes the foundation for the Experience (internal and external). It will engage everyone by connecting behaviour, culture, and leadership to this mindset.
EPIC Leadership activation
A hands-on workshop to ignite leaders with the mindset and tools to lead with Empowerment, Purpose, Inspiration, and Coaching, sparking transformation in one powerful session.
EPIC Leadership retreat
A multi-day transformative journey to explore leadership styles, shift behaviors, and grow into a more conscious, relevant, and purpose-driven leader.
Team dynamics
An energising session to activate the STAR mindset: Surprise, Touch, Assist, Recognise; boost collaboration, connection, and team spirit in a meaningful, action-driven session.
books
Start Reverse
paperback book
A powerful business story illustrating how companies can redefine success by putting experience first.
Start Reverse
travel edition
This special travel edition combines insights from two powerful books—The Reverse Novel and The Reverse Journey
Start Reverse
e-book
This insightful eBook will guide you through the journey of transforming your brand, your leadership, and your team.
The Fish!
philoshophy
An inspiring story about transforming a disengaged team by applying four simple principles, inspired by Seattle’s lively Pike Place Fish Market.
keynotes
Andre Wiringa
- Think Reverse to Go Beyond Experiences.
- Boosting engagement and retention in an era of quiet and loud quitting.
Denis Drossart
- Elevate Engagement with a Purpose-Driven mindset.
- Customer Experience beyond data.
engagement
tools
Start Reverse
Activation Card Deck
Bring purpose and experience to life with this dynamic activation card deck, one side filled with powerful, engaging questions, the other a fully functional playing card deck. Perfect for sparking meaningful conversations anytime, anywhere.
Experience STAR
Activation Card Deck
Activate the STAR mindset with this engaging card deck — designed to spark Surprise, Touch, Assist, and Recognise moments that boost connection, team spirit, and everyday impact.
EPIC Leadership
Activation Card Deck
Inspire EPIC leadership with this thought-provoking card deck, filled with questions and prompts to empower, drive purpose, inspire, and coach yourself and others toward meaningful leadership.
coaching
Operation 1:1 Coaching
Focuses on strengthening the leadership skills of mid-level managers and team leads. Through practical, 1:1 sessions, it helps translate strategy into action, boost team performance, and build confident, purpose-driven leaders on the ground.
Executive 1:1 Coaching
A personalised development journey designed to empower leaders with clarity, confidence, and strategic focus. Through confidential, goal-oriented sessions, executives gain insights, sharpen decision-making, and elevate their leadership impact.
