tranforming the way people learn, lead and (inter) act
experience stars training program epic leadership training program experience stars training program epic leadership training program experience stars training program
experience stars training program epic leadership training program experience stars training program epic leadership training program experience stars training program
we challenge conventional methods and foster innovative solutions.
TURNKEY TRAINING FOR ORGANISATIONS AND CERTIFICATION PROGRAMS FOR FACILITATORS.
We are passionate about developing better humans and organisations. Our vision is to nurture skilled, competent but also compassionate, and diligent people. We aspire to cultivate leaders who care deeply about their teams, their communities, and the planet.
our
method
Reverse thinking
We believe that traditional methods often fall short in addressing the dynamic challenges of today’s world. By thinking reverse, we approach problems from a fresh perspective, uncovering innovative solutions that others might overlook. This mindset helps solve immediate issues and fosters a culture of continuous improvement and resilience.
At the heart of our purpose is a profound belief in the power of transformation. We envision a world where people and brands constantly evolve, striving to be the best versions of themselves. This transformation is driven by unconventional thinking and a commitment to challenge the status quo through reverse thinking.
programs
To help you become relevant and impactful, we have designed two elite programs that will take your personal and professional growth to the next level while embracing reverse thinking.
Over the past years, we have learned that individuals who excel are those who go above and beyond, personalise their interactions, and genuinely care about others.
Our STAR and EPIC programs will ignite your potential and transform your interactions in a unique and authentic way while enriching your emotional intelligence and listening skills.
reverse
academy programs
experience matters lead transformation inspire with care give recognition lead with purpose
experience matters lead transformation inspire with care give recognition lead with purpose
get
inspired
our vision on learning
experience STARs
training
program
TRANSFORM CO-WORKERS INTO BRAND AMBASSADORS.
Over the past several years, we have co-created over 300 reverse blueprints in collaboration with global clients, transforming customer experience (CX) strategies worldwide. Our experience shows that winning brands prioritise empowering their staff to go the extra mile, delivering personalised, memorable customer interactions. Key brand behaviours we consistently see in top-performing companies include Surprise, Touch, Assist, and Recognise.
At the core of exceptional customer experience is the ability to create meaningful and memorable moments for your customers and guests—not just occasionally but consistently across every interaction, both online and offline. If you’re committed to enhancing your customer’s experience, this should be the foundation of your strategy.
These programs are designed to help your team consistently deliver an outstanding customer experience, ensuring your brand stands out in today’s competitive market.
what will
you learn?
TRANSFORM CO-WORKERS INTO BRAND AMBASSADORS.
The high energy Experience STARs training helps co-workers and leaders to be(come) more aware of their own behaviour in relation to customer and guest experience.
The training modules are designed to facilitate ‘experience-based’ learning. After completing the experience STARs training, participants will be fully aware of the importance of customer/guest experience.
They will learn to go beyond customer/guest satisfaction and to provide authentic experiences for their customers/guests which are Surprising, Touching, Assisting, and Recognising.
samples of
co-workers
who transformed
into STARs
co-workers
who transformed
into STARs
Rove hotels
Rove hotels
A unique brand starts with the right people who embrace who they are and have fun with it. Transforming co-workers into STARS aka ‘Rovesters’ is a way of life now for the Rove Hotels.
Ikea Japan
Ikea Japan
A customer journey starts by understanding the impact co-workers have at every touchpoint. IKEA JAPAN, did exactly that.
Intersport
Intersport
Bringing customer experience to a new level by training from within. Co-workers were transformed into STARS and are all going for gold!
ron bruinenberg
intersport
“Start Reverse has developed the Intersport STAR, COACH and CAPTAIN programme for us and has trained the vast majority of our store teams. The stores with trained teams generate, on average, 33% more revenue than the stores that have not completed the training yet. The programmes we are rolling out together are bringing great energy and have a clear, measurable impact on loyalty, NPS and eNPS!”
andrea
STAR & EPIC certified
“Last year, I joined the EPIC and STAR programmes at Start Reverse. They offered valuable insights into blueprint behaviours across various companies and inspired me to use blueprints for personal growth. Highly recommended for professional and personal development!”
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epic leadership training program epic leadership training program epic leadership training program epic leadership training program epic leadership training program
EPIC leadership
training
program
TRANSFORM MANAGERS INTO EPIC LEADERS
Becoming an EPIC leader isn’t a matter of luck or genetics—it’s a skill you can develop. EPIC leadership embraces a bottom-up approach, where customers or guests are at the top of the pyramid and leaders are at the bottom, providing essential support to their teams. Effective leaders today need to be Empowering, Purpose-driven, Inspiring, and Coaching.
People expect and deserve EPIC leaders who are deeply connected to their organisation’s purpose and live it everyday. Defined leadership behaviours are only valuable when leaders truly embody them and inspire others to do the same.By embracing purpose-driven leadership, your organisation can create a culture of inspiration, empowerment, and continuous support.
laura
STAR & EPIC certified
“Participating in the STAR and EPIC certification programs has been transformative. They taught me to use Reverse Thinking and Learning for impactful, customer-focused brand experiences. Practicing facilitation enhanced my skills and inspired me. I’m grateful for the growth and inspiration from these certifications.”
what will
you learn?
→ Gain insight into the principles of EPIC Leadership
→ Understand the importance of developing EPIC Leadership
→ Get a deeper understanding into your own leadership and how this affects the behaviour of others
→ Implement EPIC Leadership in daily reality
Le Pain Quotidien
Le Pain Quotidien
260 locations, all with an aligned guest experience? Transforming managers into EPIC Leaders was one of the key steps.
