Customer Experience (CX) is all about providing meaningful and memorable experiences for your customers and/or guests. Not occasionally, but consistently. If you truly care about what customers/guests experience, this should be the starting point for everything you do. How do you create a customer experience (on- and offline) that is consistently memorable?
BECOME A STAR FACILITATOR IN 3 DAYS
The Experience STARs Certification program is especially designed for in-company trainers with basic to extensive training experience, leaders who want to transform their team into Experience STARs, HR professionals and independent trainers who wish to extend their portfolio.
DURATION: 3 DAYS Duration
Pre-work: approx 2 hours
Train the STAR Facilitator modules (virtual and/or physical): approx. 14 hours
During the Experience STARs Certification Program you’ll become fully immersed in the Reverse Thinking Philosophy. You will experience how to facilitate the Experience STARs program and how to keep it alive. The program includes a training toolkit with fully scripted training modules and the Experience STARs Movie!
Why should you join? You will experience and practice facilitating the complete Experience STARs program. You will gain tips, tricks and best practices from our experienced senior trainers and fellow colleagues. And learn how to sell/market Experience STARs within organizations and/or teams! Download the factsheet by hitting the button below. Or drop us a line and we’ll get back to you!
Every leader needs to be closely connected to the organization’s purpose and should live and breathe this every day. Having defined optimum leadership behaviors, what would be the value if leaders would not be living these? They should also inspire and support others to do so as well.
EXPERIENCE THE EPIC FACILITATOR JOURNEY
The EPIC Certification program is especially designed for in-company trainers with basic to extensive leadership training experience, leaders who want to become more impactful on the job and professional trainers who wish to extend their portfolio of leadership trainings
During this 3-day EPIC Leadership Certification Program you’ll become fully immersed in the Reverse Thinking Philosophy. You will experience and practice facilitating most elements of the 5-day EPIC Leadership program, in order to be able to facilitate these training modules within your own team and/or organization. The program includes a training toolkit with fully scripted training modules for 5 training days and the EPIC Leadership Movie!
Why should you join? You will experience and practice facilitating the complete 5-day EPIC Leadership program. During the certification you’ll gain tips, tricks and best practices from our experienced senior trainers and fellow colleagues. As a result you will be able to sell/market and facilitate EPIC Leadership trainings within organizations and/or teams.
Worldhotels unites a large variety of intriguing venues. With “Start with WHY” we want to encourage our hotels to let their individuality shine through and create inspiring moments for their customers. Start Reverse helped us to identify what makes each hotel unique by asking “What do you want your customers to experience when they stay in your hotel?”
Geoff Andrew - Worldhotels
As a global player in the hospitality branch at airports, it’s all about the guests. Start Reverse helps us with the training development and materials to transform our organization from process thinking to the guest experience. With the empowerment of our staff and putting the guest at number one, we emphasize our slogan ‘Feeling Good on the Move’…
Christiane de Jong - HMSHost
Start Reverse have been flexible, practical, and enthusiastic in their approach, while support the delivery of a stepped change to delivering more customer focused experiences. The collaborative approach and creative tools provided by Start Reverse, and the ability to understand their own customers’ needs became obvious very quickly…
Grant McGregor - Shell Global
OF CERTIFIED TRAINERS
Are you ready to join our global network of certified Experience STARs and EPIC Leadership Trainers?