Experience is the Battlefield Pandemic or not, Customer Experience (or CX) is still key. Now may be more than ever. On Wikipedia, it is defined as: “The product of...
Posted by | October 15, 2020
HOSPITALITY DAY 2020 Last Tuesday, 13 October 2020, Andre Wiringa (Chief and Founder of Start Reverse) was invited as a keynote speaker on the yearly Hospitality Day in Rimini, Italy....
Posted by | September 24, 2020
BRINGING RELEVANCE TO THE WORLD Contact: Nynke Veenman Phone: 023 - 510 0 510 Email: nynkeveenman@startreverse.com Amsterdam, 24 September 2020 André Wiringa announced today the launch of Start Reverse, with...
Posted by | July 8, 2020
Having a purpose in (personal and work) life has many benefits. A higher purpose gives you the energy and strength to go outside your comfort zone. It fuels your motivation....
Posted by | November 13, 2019
Employee Engagement is the main driver for great customer experience. Research from Gallup shows that only 13% of all employees worldwide are truly engaged at work. It also shows that...
Posted by | July 5, 2019
Quite often we receive requests from organizations to deliver training to improve their customer experience. Unfortunately, putting your team in a u-shaped classroom setting and talk about customer experience for...
Posted by | June 12, 2018
Listen to the interview (in Dutch) on AmsterdamFM radio with Andre Wiringa, CXO and Managing Partner at Performance Solutions. Talking about how to creating consistently memorable experiences for your customers,...
Posted by | April 15, 2018
The Innovation Show is a weekly show interviewing leaders in their fields. Authors, renowned professors, inventors, innovators, change-makers, and mavericks. To inspire, educate, and inform the business world and the...
Posted by | August 15, 2017
Emaar Hospitality Group, the hospitality and leisure business of Emaar Properties PJSC, has launched an innovative service culture program that aims to transform every touchpoint of the guest journey into...
Posted by | July 8, 2017
These days a lot of people tell us that consistency in Customer Experience is incredibly important. A consistent experience is not just something a single customer has every time he or she comes...
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