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Retail Leadership IKEA

Running a Retail Store is Simple… Right??

person Cliff Crosbie
folder_open Cliff Crosbie, Leadership, Retail
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Regarding Retail Leadership I recall another conversation I had with Ingvar Kamprad way back in 1993. I was leading a team of 400 sales professionals at IKEA Brent Park. Brent was the top selling store in the world for IKEA at that time. I was actively complaining about the large number of out-of-stock items that we were experiencing. Especially some of…
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Emaar Hospitality Dubai

Emaar Hospitality Group Launches Innovative Service Culture Programme to Enhance Guest Experience

person Jeroen van der Schenk
folder_open Customer Experience, Employee Experience, Hospitality, Reverse Thinking
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Emaar Hospitality Group, the hospitality and leisure business of Emaar Properties PJSC, has launched an innovative service culture programme that aims to transform every touch point of the guest journey into a genuine lifestyle experience. Further building on the brand values of Address Hotels + Resorts, Vida Hotels and Resorts and Rove Hotels, the three hotel brands operated by Emaar…
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energizer-icebreaker-training-w1200

7 Energizing STAR Training Exercises (Free Download)

person Reverse Academy
folder_open Energizers, Icebreakers, Reverse Thinking
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Nobody has an unlimited supply of energy. One of the main goals of a trainer / facilitator is to “manage” the energy level, both up and down! An energizer or icebreaker can be used as a (brief) activity to increase the energy level of participants in a training by engaging them in physical activity. Having fun and laughter will boost the energy- and attention level.…
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Everyone can choose to be(come) a STAR!

person Reverse Academy
folder_open Customer Experience, Reverse Thinking
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It’s not easy to consistently thrill customers with your brand and to turn them into loyal fans. In today’s experience economy, extraordinary moments and positive emotions are the most powerful currency. It has become essential to show interest in how customers experience your brand. Why do customers love some brands, and dislike others? For years we have studied and worked with…
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Experience Rally - Customer Experience - Performance Solutions - Retail Hospitality

Step into your customer’s shoes: 5 ways shopping with your team can boost your Customer Experience

person Rozemarijn van der Post
folder_open Customer Experience, Retail, Reverse Thinking, Rozemarijn van der Post
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Customer Experience: We probably all know the definition, and we have probably also all sat through a class or training session on Customer Experience where the trainer asked: “Share a great or bad customer experience you have had?”. Instead of sharing these past experiences in a classroom setting, learn through experience and go Rally together instead! A What? A Customer…
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Alternate Reality Games Workforce Gamification

The Hunt for Mister X

person Michiel van Eunen
folder_open Gamification, Retail
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A tall, blond man enters the store. Besides the two women at the end of the aisle, he is the only customer. He wears sunglasses, a blue-checkered shirt, worn jeans and lemon green sport shoes. You look around and signal your colleagues, crossing your fingers and discretely pointing to the man: ‘Could this be him?’ You approach him like you…
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