On September 9th two leading consultancy firms signed an agreement to raise the bar of hospitality performance in Italy. The vast majority of hotels and restaurants in Italy are owned and managed by independent entrepreneurs. Where large hotel chains have their own academies and business schools, smaller and mid-size hospitality providers often struggle to attract, train, and retain qualified employees. Teamwork Hospitality is currently building a unique team of dedicated consultants and trainers to support these entrepreneurs. In partnership with Start Reverse, Teamwork Hospitality will offer two very impactful (award-winning) training programs across Italy.
Start Reverse has developed two training programs which help solve the challenge of small and mid-size companies in hospitality and retail:
- Experience STARs – which helps transform co-workers into STAR performing ambassadors, who are Surprising, Touching, Assisting and Recognizing their customers and guests
- EPIC Leadership – which helps transform managers into leaders who are Empowering, Purpose-driven, Inspiring and Coaching
Both programs are based on the REVERSE philosophy, as developed by Start Reverse. This philosophy has been applied by many global award-winning hotel brands, such as Accor Hotels. citizenM Hotels, Golden Tulip Hotels, Kempinski, NH Hotels, Radisson Hotels, ROVE Hotels, WorldHotels, adidas, Nike, IKEA, Nespresso and many more.
Mauro Santinato, CEO and Managing Director of Teamwork Hospitality, says he is excited about the partnership with Start Reverse. “The new programs of Start Reverse are very relevant for 1000’s of hospitality leaders and entrepreneurs in Italy.” Santinato is also one of the driving forces behind Hospitality Day, which takes place this year on October 8th in Rimini.
Andre Wiringa, CXO and Managing Partner of Start Reverse, emphasizes that the partnership with Teamwork Hospitality is a logical next step in the cooperation which goes back to 2000. “Teamwork has been an amazing partner for many of our clients in Italy. Their team is super professional and dedicated to making a difference in hospitality and beyond. We are very proud they will now run our newest solutions in Italy, as dedicated Area Licensee.”
About Teamwork Hospitality
Teamwork Hospitality, based in Italy is a leading consulting firm since 1998, working side-by-side with hoteliers (owners and operators) to improve their business performance.
Would you like to know more? Click here! And learn more about the training programs.